Policies & Commitments
Terms · Privacy · Cancellation
Terms & Conditions
By accessing, using, viewing, transmitting, caching or storing this site, you shall be deemed to have accepted all stated terms. Please read these terms carefully before making a reservation or using our services.
Eligibility & User Agreement
This site is available exclusively to individuals capable of forming legal contracts and those of legal age. By using this site, users confirm they have the full authority to make reservations on behalf of themselves or others in their group.
Important: You may only use this site to make legitimate reservations or purchases. Any fraudulent, speculative, or false bookings are strictly prohibited and may result in cancellation without refund.
Commercial use of this platform, including promotional scraping, requires prior written approval from Miraya Hotel & Resorts. The platform strictly prohibits chain letters, spam, unsolicited communications, and unauthorised hyperlinks to the site.
Guest Policies
To ensure a comfortable and respectful experience for all guests, the following policies apply at all Miraya properties:
- Hotel reserves the right to admission.
- PAN Cards are not accepted as valid identification at check-in.
- A valid government-issued photo ID is mandatory for all guests at check-in.
- Standard check-in time is 2:00 PM; standard check-out time is 10:00 AM.
- Early check-in or late check-out requests are subject to hotel confirmation and may incur additional charges.
- Visitor policy applicable.
- Animals are not permitted on the property.
Check-In Requirements
Check-In Time
Standard check-in begins at 2:00 PM. Early check-in is available upon request, subject to availability and may attract an additional fee.
Check-Out Time
Standard check-out is at 10:00 AM. Late check-out must be pre-arranged with the hotel and is subject to availability and applicable charges.
Valid ID
A valid government-issued photo ID (Aadhaar, Passport, Driving Licence, Voter ID) is required at check-in. PAN Cards are not accepted.
Prohibited Items
Outside food, beverages, animals, and non-registered visitors are not permitted on the property at any time during your stay.
Binding Agreement
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and Refund & Cancellation Policy. If you do not agree with any part of these terms, you are required to discontinue use of this site immediately.
Miraya Hotel & Resorts reserves the right to amend these terms at any time without prior notice. Continued use of the site following any changes constitutes acceptance of the revised terms.
Privacy Policy
Miraya Hotel and Resorts Pvt. Ltd. is committed to protecting your personal information. This policy explains how we collect, use, share, and safeguard your data when you interact with our website and services.
Information We Collect
When you make a reservation or interact with our website, we collect personal information to fulfil your booking and improve your experience. This includes:
- Full name, email address, home and business address, and phone number.
- Nationality and government-issued identification details (where required by law).
- Payment and billing information necessary to process your reservation.
- Travel preferences and special requests submitted during booking.
- Technical data collected automatically, including IP address, device characteristics, browser type, and pages visited on our site.
Cookies & Tracking
Our website uses cookies to store identification data and user preferences, enabling a personalised and seamless browsing experience. Cookies help us remember your preferences and improve the relevance of content shown to you.
You can manage your cookie preferences through your browser settings at any time, including options to erase cookies from your computer, block all cookies, or receive a warning before cookies are stored. Please note that disabling cookies may impact certain features of the website.
How We Use Your Data
Your information is used primarily to fulfil your reservations and deliver the services you request. With your consent, we may also use your contact details for:
- Confirming bookings and sending pre-arrival communications.
- Marketing communications, including promotional emails and text messages, for products and services offered by Miraya Hotel & Resorts.
- Service improvement, internal analytics, and personalising your stay experience.
- Legal and regulatory compliance obligations.
You are in control. You may opt out of marketing communications at any time by contacting us directly or following the unsubscribe link in any marketing email.
Data Sharing
We may share your information with trusted third parties in the following circumstances:
- With affiliated hotels within the Miraya network to facilitate multi-property reservations or loyalty benefits.
- With third-party service providers who assist in operating our website and delivering our services, under strict confidentiality agreements.
- When required by law, regulation, or court order, or when we believe in good faith that disclosure is necessary to comply with legal process.
- In connection with a merger, acquisition, or sale of hotel assets, where customer data may be transferred as part of the business.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Security Measures
We implement technical, physical, and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
While we strive to maintain the highest standards of data security, we acknowledge that no system of data collection, transmission, or storage can be guaranteed to be completely secure. We encourage you to exercise appropriate caution when sharing personal information online.
Your Rights
You have the right to access, update, or request the deletion of your personal information held by us. You can update your details directly on our website, or by contacting our team. Please note that certain information may need to be retained for legal, regulatory, or legitimate business purposes and may not be eligible for deletion.
Refund & Cancellation
We understand that plans can change. Please review our cancellation and refund policy carefully before confirming your reservation. All cancellations must be communicated directly to the hotel.
Cancellation Schedule
Cancellations must be made at least 72 hours prior to the scheduled check-in date and time. Cancellations made within 72 hours of check-in may be subject to applicable charges.
| Cancellation Window | Charge Applied | Status |
|---|---|---|
| More than 72 hours prior to scheduled check-in | No cancellation charges | Free Cancellation |
| Within 72 hours of scheduled check-in | Applicable charges may apply | Charges Apply |
Please Note: All cancellation requests must be made directly with the hotel. Cancellations made through third-party booking platforms are subject to the respective platform's cancellation terms in addition to ours.
Child Policy
Children aged 10 years and older are considered adults for the purposes of accommodation and will be subject to the applicable room tariff. Children below 10 years may stay at no additional charge when sharing a room with parents, subject to the standard room occupancy limits.
Refund Information
Refund Processing
Where eligible, refunds are processed to the original payment method within 7–10 business days of the cancellation confirmation.
How to Cancel
Contact our reservations team directly by phone or email to request a cancellation. Please have your booking reference number ready.
Need to Modify or Cancel a Booking?
Reach our reservations team, we are here to help make the process as smooth as possible.